Below are some of our FAQs from clients, if you would like further information please contact us directly and we will be happy to answer any additional questions you may have.
VoIP
How long does it take to get our phones active?
We can have a phone on your desk and working in as little as same day. The process is actually very quick and is only subject to availability of phones and/or techs.
Can I keep my current phone number?
Of course you can! We can have your new phone system up and running quickly with a temporary phone number until your current number is ported to our system. The port process takes approximately 10 business days.
Am I locked into a term contract?
No! Our service is month to month. If you are dissatisfied, for whatever reason, and your billing is caught up to current, you can move off to another provider at any time. If you choose one of our plans which includes financing your phone equipment, then we have a ‘term’ structure in place during which time your monthly bill eventually pays out your phones. If you want to cancel your services, you just need to pay out the balance remaining on your phones.
Can I use your system for my alarm or elevator service?
You can, but it is recommended to use a POTS (Plain Old Telephone Server) line, which is powered from your telecom provider. VoIP services travel over your Internet connection and is not recommended for this type of emergency service.
Internet
What speed Internet connection can I get?
The speed of Internet connection depends entirely on what is currently available at your address. If you have fiber, cable, or DSL to your premises. The different connection types dictate the speeds that can be achieved. Contact us today and we will search your address across all platforms and will contact you as soon as we have an answer.
How long does it take until my Internet is installed?
Each install is unique, depending on the technology to install (Fiber, Cable, DSL or Wireless) and the install times vary greatly. For commercial grade fiber installations, a window of six weeks is typical. For Cable or DSL installations, a few days to a week is normal. Wireless (if the coverage is available) can usually be installed within a few days after a site inspection is performed.
Help Center
For self serve documentation or to submit a support ticket, visit our Help Center.
Your business is unique
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